Support

Spoke is a business connection utility allowing members to reach any included businessperson in the Open Network. Deployed as a hosted service Spoke, is committed to your success as a businessperson and thus provides you with all the resources you need to achieve success using Spoke.

Most important to getting the support you request is how you request it or taking action yourself. For most Spoke support requests, members are given functionality to manage the issue themselves. The following are examples of areas members can manage without the assistance of Spoke Support.

• Change a login or username
• Change a password (proactively)
• Manage billing subscriptions or membership levels
• Monitor usage of ConnectUs e-mails or Exports
• Suppress your information from public view
• Update, edit, or correct information about you or another person found in Spoke

Topics which do require direct interaction with Spoke Support include:

• Permanent cancelation of membership
• Forgotten password requests
• Features broken or not performing as expected
• Specialized training requests
• Specific Billing questions

In order to address your request in the most efficient manor possible, Spoke offers several resources at your finger tips to expedite your needs. Resources are made available to members only. For self managed situations, members should log into Spoke and click the 'Help' button in the upper right hand corner to access the Spoke Support Site & Knowledge base. Included in this resource are several tools designed to provide Spoke members with the assistance they need to manage their Spoke membership.

Frequently Asked Questions (FAQ)
The most frequently asked questions of Spoke concepts, usage, and best practices can be found on the Spoke Support Site. Please be sure to review these before submitting a request to Spoke Support. Often times a members can resolve their concern themselves, thus freeing time for Spoke Support to address more members concerns.

Online Knowledge Base
Members are encouraged to use Spoke's online knowledge base before submitting a Spoke Support request. The knowledge is dynamically updated with new answers, best practices, and tips so that even advanced users can increase their knowledge of Spoke. It can be searched by keyword and contains answers to the most questions.

Tutorials and Training Materials
Customers have access to Spoke's getting started guide, advanced training and best practices library at all times. This resource is constantly updated with the most effective methods of using Spoke to advance your professional career.

Spoke Support Site
The Spoke Support site is the destination for all your questions about Spoke and how it can further your professional life. Including the aforementioned areas designed to aid members in understanding their relationship to Spoke, it also includes the option to submit a direct request to Spoke Support. Due to the vast array of members Spoke requests that you review the self manageable resources before you submit a support request. This will help you to better understand how to manage your Spoke membership, to reduce the amount of redundant requests and to provide better service to our members through timely and accurate resolution of member's concerns.